FirmMetrics

Privacy Policy

Last updated: February 16, 2026

1. Introduction

FirmMetrics (“we”, “our”, or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at firmmetrics.net (the “Service”).

2. Information We Collect

We collect information you provide directly, including:

  • Account information (name, email address, password)
  • Firm information (firm name, practice areas)
  • Financial data you enter into the platform (billing rates, time entries, compensation data)
  • Contact form submissions
  • Communication preferences

We automatically collect:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Usage analytics

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Service
  • Process transactions and manage subscriptions
  • Send administrative communications and notifications
  • Respond to support requests and inquiries
  • Monitor and analyze usage trends
  • Protect the security and integrity of the Service

4. Data Isolation

FirmMetrics operates a multi-tenant architecture with strict tenant isolation. Each firm's data is logically separated and accessible only by authorized users within that firm. We enforce tenant isolation at the database query level and through role-based access controls.

5. Data Sharing

We do not sell your personal information. We may share information with:

  • Payment processors (Stripe) to handle billing
  • Infrastructure providers necessary to operate the Service
  • Law enforcement when required by applicable law

6. Data Security

We implement industry-standard security measures including encrypted connections (TLS/SSL), password hashing, rate limiting, audit logging, and role-based access controls. While no system is completely secure, we take reasonable precautions to protect your data.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete your data within 90 days, unless retention is required by law.

8. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability

To exercise these rights, contact us at privacy@firmmetrics.net.

9. Cookies

We use essential cookies for authentication and session management. These are strictly necessary for the Service to function and cannot be disabled.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@firmmetrics.net.